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Posts published in “Healthcare Professionals”

ED congestion: what gives?

I landed myself in an Emergency Department (ED) again several weeks ago because of acute cardiorespiratory symptoms. I was so close to not presenting myself to the ED that day just because it was a Saturday afternoon, right at the beginning of the flu season. Having analysed ED attendance pattern…

Critical allowance annulment

When I first started in healthcare administration five years ago, there was a great emphasis on doing more with less from the ministry. At that time, anyone who mentions it in their speech never fails to get a round of applause from the audience. The pursuit of operational efficiency sounded…

Waiting time data manipulation

I wrote an article about perceived waiting time a few months ago. It is my top 5 most viewed post in 2019. I must say I am amazed at the number of readers who are interested to read about waiting time. On top of that, there were so many helpful…

History lessons

The longest consultation with a doctor I have ever had happened only recently. It was my first Genetic Clinic appointment and the doctor took my medical and family history for over 2 hours. The doctors in that clinic routinely take exceptionally thorough history during the first consultation in order to…

Being pleasant

Many moons ago, as I lie in the hospital bed feeling slightly sorry for myself (haha), I noticed there were doctors and nurses who were exceptionally pleasant while they go about their clinical duties. They never fail to smile even if it was a long and hard day at work.…

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