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Walking in Patients' Shoes

Critical allowance annulment

When I first started in healthcare administration five years ago, there was a great emphasis on doing more with less from the ministry. At that time, anyone who mentions it in their speech never fails to get a round of applause from the audience. The pursuit of operational efficiency sounded…

Counting my blessings

We are now in the last few weeks of 2019. Looking back, it was full of ups and downs. But, I must say that it has been amazing. Now that it is coming to a close, I would like to reflect on all the blessings that had come my way.…

Waiting time data manipulation

I wrote an article about perceived waiting time a few months ago. It is my top 5 most viewed post in 2019. I must say I am amazed at the number of readers who are interested to read about waiting time. On top of that, there were so many helpful…

Recurrence: a blessing in disguise

It was a calm Monday morning in November when the realisation that I was having an illness recurrence set in. In just a few hours I had gone from being perfectly normal to having trouble breathing again. I was so breathless that I was not able to talk in full…

History lessons

The longest consultation with a doctor I have ever had happened only recently. It was my first Genetic Clinic appointment and the doctor took my medical and family history for over 2 hours. The doctors in that clinic routinely take exceptionally thorough history during the first consultation in order to…

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